About Us

Decoy Superstore.com
2019 Stewick Place
Charlotte, NC 28211

Phone: CALL TOLL FREE 1-877-572-1970 (Monday-Friday 12:00 Noon till 3 p.m. Eastern for live customer support.)
Fax: 704-366-9179
Office@DecoySuperstore.com

ecommerce provided by Yahoo! Small Business

DecoySuperstore.com has one of the largest selections of hand carved decorative duck decoys, game birds, birds of prey, and song birds on the internet. We have brought together over 400 unique carvings specifically for people who love carvings and the great outdoors and have priced them affordably.We do not deal in authentic antique decoys and have no information about them. Thank you for shopping with us!

PRIVACY POLICY
DecoySuperstore.com does not sell or give your email address, mailing address, or any information regarding your purchases to any third party. You will not be placed on any mailing lists other than an occassional email from us about upcoming sales or new product introductions.

FIVE STAR SERVICE RATING
We also own and operate www.Cabin and Lodge.com which has been awarded Yahoo's Five Star Service Rating . Visit our store by clicking here:Cabin and Lodge.com. The Five Star Top Service icon next to our name is a sign of superlative quality. It means that our stores are participating in Yahoo's Merchant Rating System, and that customers who have ordered from our stores have given us the highest ratings for customer service, quality products, timely delivery, and security.

HOW WE KEEP PRICES LOW
We are a non-stocking retailer...meaning that all of our inventory is shipped directly to you from our suppliers. We travel all over the US to big gift and furniture showrooms to find just the right mix of hard-to-find carvings for you. This unique system saves money for us resulting in lower prices and free shipping on many items to you. It also means that if you purchase multiple products from us, your order may arrive via multiple shipments from our various suppliers.

SECURE TRANSACTIONS AND PEACE OF MIND FOR YOU
Please feel free to use our easy and secure online ordering system or you can simply call in your order or send it via FAX. We offer great prices, no taxes (outside of North Carolina),and e-mail notification that your order was accepted.For your added security, credit card numbers are deleted 30 days after your order has been retrieved. There is no way to retrieve numbers once they have been deleted which means your card number is completely secure. We use Yahoo's multi-million dollar secure online transaction system to give you the peace of mind that your credit card information is completely safe.

Please let us know if you have any questions or suggestions. You can either call us at the number listed below or send us an e-mail. Our Internet ordering system is available 24 hours per day 7 days a week. Our customer service hours are Monday-Friday 9:00 a.m. to 3:00 p.m. Eastern Time.

CATALOG
At this time we do not have a catalog. Our business has grown so dramatically from our web business that we do not forsee producing one at this time. All of our products are listed on our web site.

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TELEPHONE,MAIL, AND FAX ORDERS:

Although ordering online at DecoySuperstore.com and Yahoo Store is completely secure, some people still prefer to order by phone, mail, or via FAX.

TELEPHONE ORDERS: If you'd like to place your order by Phone, please call our customer service number TOLL FREE AT 1-877-572-1970 , and someone will be happy to help you Monday through Friday 12:00 Noon to 3:00 p.m. Eastern time. If our lines are busy simply leave your name and number and we'll return the call as soon as possible.

MAIL-IN ORDERS: Feel free to send us your order via mail with your personal check or money order. We will deposit your check and insure that it clears properly before processing your order. This usually takes 24-48 hours. Please include an email address with your order so that we can easily communicate with you. If you do not have one, a telephone number will suffice. YOUR EMAIL ADDRESS WILL NOT BE GIVEN OR SOLD TO ANY OTHER PERSON OR BUSINESS...YOU HAVE OUR PROMISE ON THIS.

FAX ORDERS: Send a FAX to 704-366-9179 and include the product name, item number, price, your credit card number and expiration date, the full name on the credit card, the billing address of the card, and the shipping address (if different), telephone number, and your e-mail address. We will e-mail you a confirmation as soon as the order is processed. Our fax machine is in a secure, locked room and only two trusted employees have access. You can feel confident that your credit card information will be safe.

Thank you for your business and we hope you will return often!